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Return Policy

How do I return my order?

 You can start your return by either contacting us via the contact page or reaching out to us at Diana@resiliencemedicalsupplies.com

Can I exchange a Resilience Medical order?
The best way to exchange an order is to simply place a new order for the item you want and return the item that you have.

How do I return a defective or faulty product?
We stand behind all of our products. If your item is potentially defective or flawed, and it's been less than 30 days since your purchase, simply message us to return the item.

Where do I send my return?
You're item can be returned by sending it to 

Resilience Medical 
3967 Main St. 
Unit 1 
Amherst NY 14226 

When will I get my money refunded? 

After the order arrives back at our headquarters, we will refund your money. It may take a few days for the changes to appear on your credit cards. If there are any questions, please reach out. 



The backpack is beyond my expectations. Well made of quality material with room for my son’s 2 infusion pumps and bags. Also space for his his infusion and ostomy supplies. I couldn’t be happier. Thank you!
If you’re thinking about getting this backpack.. GET IT!! The seller is absolutely INCREDIBLE to work with and so sweet! She worked with me to figure out which bag would accommodate my TPN, TPN pump, tube feed and flush bags, and my Kangaroo Joey pump! This bag fits it all AND has room for all my tube and PICC/TPN supplies, medications, emergency/rescue meds, and still has room for more!! The bag also isn’t too heavy on the back even with carrying all this heavy stuff! Plus, the bag is great quality and so pretty! Seriously can’t recommend it enough!!!
Awesome high quality, great layout, perfect for insulin. Shipped in a blink and packaging was super cute! Highly recommend!
Stephanie Valdez
I have been eyeing this backpack for a while because I was unsure of the quality of the backpack and construction. Now that I have it, I couldn't be happier! The straps and back are very comfortable (and I was using a highly padded backpack before this). From the metal strap adjusters to the lining, this is really a very well thought out design using quality materials. I use the kangaroo Joey pump with the 1000ml feed and flush set, so a lot of liquid with a big pump. It carries my two bags and pump with plenty to spare along with meds, wallet, phone and anything else you may want to have on hand. Even with everything I want in there I can still fit a jacket, laptop, water bottle, umbrella, and more. Even still it does not feel large when wearing. Couldn't speak more highly of it!
Sarah Phillips
LOVE!LOVE!LOVE! It has helped us in so many ways with adjusting to an adult child having to have a g-tube. My daughter loves it and can easily put it on during her feedings instead of feeling 'stuck' with it on a medical pole. Great for traveling and using it at home. It is lovingly used every single day! Great craftsmanship - I feel like it will last forever. I might have to buy a 2nd one as a back up. :-) Thank you
I LOVE my gowns! Had my baby Friday and literally wearing my gown as I lay here in my hospital bed. Everything about it is perfect and it fits well. Thank you so much for making my experience exactly what I wanted! You’re awesome!
ChrisB Lovely
I absolutely LOVE this gown. It's not just comfortable its logical. It has POCKETS, buttons all the way down the back so no more bum bum surprises and my personal favorite is the snaps to access central lines like my Hickman. Thank you so much for making my transplant hospital stay comfortable and fashionable 🖤🤍🖤
Katie Silva Mendez
I love the hospital gowns. They are so much better than the ones they provide in the hospital that never fit. Hospitals seem to think one size fits all. Best of all they provide better coverage. I love the pineapple design. It is so bright and cheery. I now own 3 gowns in different designs and love them all.
This backpack is so much better (and cuter) than the one provided by our DME. My 25 pound toddler is able to carry it with his two pumps (Curlin and Infinity). The seller was very responsive and helpful. We get compliments on it almost daily.
Bethany Graves
Quality item, excellent service! It's so nice for someone to provide an item that will certainly make my hospital stay more comfortable. Thank you!