FAQ's
How long will it take to receive my order?
We try to send all orders out from 24H- 48H after the order comes through. We primarily use USPS for our domestic orders with either first class or priority shipping.
Can you ship abroad?
Yes, we ship internationally.
I want a custom made product. How do I start the process?
You can start your return by either contacting us via the contact page or reaching out to us at Diana@resiliencemedicalsupplies.com
How do I return my order?
You can start your return by either contacting us via the contact page or reaching out to us at Diana@resiliencemedicalsupplies.comCan I exchange a Resilience Medical order?
The best way to exchange an order is to simply place a new order for the item you want and return the item that you have.
How do I return a defective or faulty product?
We stand behind all of our products. If your item is potentially defective or flawed, and it's been less than 30 days since your purchase, simply message us to return the item.
Where do I send my return?
You're item can be returned by sending it to
Resilience Medical
3967 Main St.
Unit 1
Amherst NY 14226
When will I get my money refunded?
After the order arrives back at our headquarters, we will refund your money. It may take a few days for the changes to appear on your credit cards. If there are any questions, please reach out.